If you decide to use contracted security guards to protect your company and individuals you should use these tips to ensure you get the quality you pay for. We’ll say that it may cost you more to get this quality but if you force the contracted security company to work for lower price they will deliver lower standard guards in some cases, but more importantly, should they accept your low price it means they’re saving money elsewhere. These security companies will have lower quality controls and increased number of security concerns as a result of poor occupational health and safety systems. All clients want security guards that can speak English well so their customers can understand instructions and directions clearly. Their verbal skills are also needed to solve conflicts peacefully. Security guards main duty is to discover security problems and safety hazards before they become an problem for your business. Most security training courses do not teach observation skills in any form. These training companies think that individuals have eyes and have been using them for their whole life so they know how to observe already. Completely wrong. That is like saying that because we have been eating food all our lives we can be food critics and know how to judge a chefs product. Every security company and contracted customer states that the most important element for employing security guards is their capability to deter crime and they do not want guards to arrest of use reasonable force to control undesirable behaviour. Browse the below mentioned website, if you are searching for additional information regarding close protection services
No safety training educates new guards how to deter criminal behaviour. So is it any reason why everyone automatically assumes that the new security guard can prevent crime. You as the client take it for granted that the security company has actually tested or confirmed the performance ability of their security guards. Most never run performance checks in any form, and the others that do, don’t check actual security skills- they evaluate the guard based on how many changes they do to the company and whether they complain about the security company. Just because some guards have been in the business for years doesn’t mean they know how to provide safety in your business. Give the security guard a test in their verbal battle handling skills be pretending to be a complaining customer. Look for their responses. Give the guard a written test which is made up of safety questions and knowledge that a degree 2/3 guard must know to obtain their qualification. Ask the guard how much experience they have in handling security in a company exactly like yours or quite similar. Ask for proof and ask they demonstrate their expertise in a work trial by describing to you the most common security problems in your kind of business. Ask when the last time they had a performance evaluation done on them and what type of questions did the security manager ask them. What was their performance rating. Ask them to explain how they plan to deter criminal behaviour to leave your business. Have they thought about it or are they just relying on their size. Trust me on this- dimensions has little effect on deterrence to the majority of real criminals.
Give them a photograph of two people and ask them to look at it for 5 minutes. Then ask them to describe the person that you ask. They have to get all the details right. You do not want security guards that can’t even describe a photographed person. In a real event with darkness and adrenaline going they’ll make mistakes. Hold interviews with all your security guards before the security company assign them to protect you. Throughout the interview conduct the mentioned tests and queries but also ask the guard to tell you about a tell he needed to manage an assault and listen to how they coped with it. Pay attention to the level of verbal skills used during the interview. Especially the amount of incorrect words used and lengthy pauses while they think of the words to use. This sort of skills signals poor verbal ability and comprehension during regular conversation they will struggle during security incidents. If they must repeat themselves so you know what they’re saying- don’t use them. Avoid using any security guards that feel they need to have bald heads or crew cuts because they don’t want their hair grabbed through a fight. They shouldn’t have to fight if they know how to do their job properly. This goes the same for guards that refuse to wear ties if someone grabs it during a struggle. Get elastic or clip on ties. Problem solved. Ask how long they’ve worked for this security company. Security companies have high turnover and throw inexperienced guards at clients every month or worse, they use sub-contracted guards that you don’t have any quality control over and the security company does not even know them.